Many modern industrial devices and software tools leverage network discovery features to quickly scan a Local Area Network and provide access to their equipment. These "discovery" scans typically rely on Layer 2 connectivity to broadcast vendor-specific packets on the LAN and process responses from that vendor's devices. Remote Access solutions typically operate at the IP address level (Layer 3). By default, that would prohibit the use of such discovery tools, but Secomea has provided a means to get around this limitation! Enter the "Layer 2 Agent", a construct that allows Secomea LinkManager sessions to have Layer 2 access to remote networks. Now, more than ever, it is like you are REALLY there when performing maintenance and troubleshooting of the remote networks you are responsible for. Read the Secomea Layer 2 Agent White Paper for further information.