Help! I can't access my Sierra Wireless modem remotely!!
Wondering why you can't remotely connect to your new Raven RV50 modem or the new batch of GX450/ES450 modems?? If the ALEOS Firmware in the modem is 4.5.0 or later, then the reason is most likely due to a new setting in the ACEmanager configuration. As part of enhanced security measures instituted by Sierra Wireless, ACEmanager "Over-The-Air" (OTA) access is disabled by default in ALEOS firmware 4.5.0 and higher. If you desire remote access to the Airlink modem for management or configuration purposes, you must enable this setting prior to field deployments. You can find this setting by logging into ACEmanager (locally of course) and navigate to Services -> ACEmanager -> Remote Access. If you get your modem(s) provisioned by INS, this will be performed (unless specified otherwise) as standard procedure at no additional cost to you.
We highly recommend changing the default password once remote access is enabled (Admin -> Change Password) to secure the modem from unauthorized access/logins.
If (after ensuring Remote Access is enabled) you are still unable to remotely connect to your modem, then this requires more advanced troubleshooting which is beyond the scope of this post. Give us a call and one of our application engineers can easily assist.
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